Browsing articles in "Ricerche"
Dic 26, 2017

Review di recenti ricerche internazionali in tema di tecnostress-technostress

Come faccio periodicamente. di seguito propongo alcune recenti ricerche internazionali dedicate all’approfondimento del tema tecnostress e di alcuni suoi aspetti verticali.

Si tratta di pubblicazioni prevalentemente rivolte ad  un pubblico scientifico, però anche chi si occupa di Sicurezza sul lavoro può trarre dalla lettura alcuni ottimi spunti professionali.

Nella maggior parte degli studi presentati, oltre all’abstract (in lingua inglese) è anche disponibile il pdf scaricabile della ricerca (sempre in inglese), completo e gratuito.

Technostress: Implications for Adults in the Workforce
Authors: Lynn Atanasoff, Melissa A. Venable
The Career Development Quarterly, Volume 65, Issue 4, pages 326–338, December 2017

The use of technology can enhance workplace efficiency, productivity, and flexibility; yet, technological tools can have negative effects on individuals’ cognitive, psychological, and physical health, as well as on organizations (e.g., lowered employee satisfaction, decreased employee commitment). The use of information and communications technologies (ICT) adds to existing work stress. The authors reviewed recent literature to identify ICT trends, define key terms, and gain insights to improve awareness of ICT issues related to career development, health and wellness, and job security. The potential for inquiry as it relates to career exploration, development, and advancement is relevant to counselors and clients in today’s workplace. Research is needed to examine the effects of technostress across different industries, to identify workers at greatest risk of adverse effects, to explore the impact on career decision making, to help clients develop personal coping resources, and to determine strategies for career professionals to collaborate with workplace managers.

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The effects of technostress within the context of employee use of ICT
Authors: Anna Mette Fuglseth, NHH Norwegian School of Economics; Oystein Sorebo, University College of Southeast Norway
Article · November 2014

The main purpose of the present study is to help managers cope with the negative effects of technostress on employee use of ICT. Drawing on transaction theory of stress (Cooper, Dewe, & O’Driscoll, 2001) and information systems (IS) continuance theory (Bhattacherjee, 2001) we investigate the effects of technostress on employee intentions to extend the use of ICT at work. Our results show that factors that create and inhibit technostress affect both employee satisfaction with the use of ICT and employee intentions to extend the use of ICT. Our findings have important implications for the management of technostress with regard to both individual stress levels and organizational performance. A key implication of our research is that managers should implement strategies for coping with technostress through the theoretical concept of technostress inhibitors.

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You and Your Technostress: Relating Personality Dimensions to ICT-Related Stress
Authors: Pawel Korzynski Kozminski University; Elizabeth Florent-Treacy INSEAD Executive Degree Programmes; Manfred F.R. Kets de Vries INSEAD – Entrepreneurship and Family Enterprise
Date Written: May 4, 2016

Personality trait research with self and observer ratings has been previously applied in psychology, however, in the HRM field, most studies on personality features have been limited to self-assessment data. We investigate how personality is associated with the stress related to the use of Information and Communication Technologies (ICTs) which has been termed by a number of scholars as technostress. Drawing from both prior research on personality dimensions and studies on antecedents of technostress, we examine the relationship between technostress creators and technostress antecedents such as personality traits, differences between self and observer ratings, availability through ICTs and use of ICTs. Our findings, based on ordered regression analysis, show that pseudo-extraverts and pseudo-conscientious individuals are likely to experience lower levels of techno-invasion. Moreover, results demonstrate that individuals with high levels of conscientiousness and extraversion tend to have higher levels of techno-insecurity and techno-overload, respectively. Finally, we also find that increased availability through ICTs is associated with high levels of techno-invasion. Interestingly, the use of ICTs has a negative effect on technostress. The implications of these findings are discussed, and directions for future research are suggested.

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A study of techno stress in relation to job satisfaction, job performance and mental health among IT professionals
Authors: Kumar, Pardeep; Singh, Pavitar Parkash; Bhuchar, Vivek. International Journal of Education and Management Studies; Hisar Vol. 7, Iss. 3,  (Sep 2017): 403-407.

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Risk of overusing mobile phones: Technostress effect
Authors: Veera Boonjing; Pisit Chanvarasuth

Technostress is defined as the stress derived from the use of information technology. Prior researchers have studied this phenomenon in many situations such as in the work environment, concentrating on the effect of technostress on the individual who overwhelmed by the use of information technology on his/her job. In this study, we attempt to examine consequences of continuously overusing mobile phone which lead to technostress. Drawing from the stress-strain-outcome model of stress, we proposed that overusing mobile phone can lead to technostress, whereas technostress will cause problems in personal health and work-related issues. Results from surveying 400 working professionals provide a support for our proposed model.

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Technostress, Career Commitment, Satisfaction with Life, and Work-Family Interaction Among Workers in Information and Communication Technologies
Authors: Mary Sandra Carlotto, Guilherme Welter Wendt, Alice P. Jones

Technostress occurs when individuals experience negative psychosocial effects of technology usage and also demonstrate negative valence associated with ICT use. It is composed of four dimensions (Disbelief, Fatigue, Anxiety, and Ineffectiveness), which describe two aspects of technostress (Technoanxiety and Technofatigue). This study aimed to investigate the relation between technostress dimensions, career commitment, life satisfaction, and work-family interactions among ICT professionals. Variables including gender, age and length of employment were also considered. The sample was composed of 234 Brazilian individuals. It was found that work-family and family-work conflicts were associated with increased technofatigue and technoanxiety, and decreased career resilience. Age and gender differences were also identified. These differences emphasize the role of organizations and society in what refers to reduce inequalities in workplace and to support better preventive actions

El Tecno-estrés se produce cuando las personas experimentan efectos psicosociales negativos por el uso de la tecnología y también demuestran valencia negativa asociada con el uso de las TIC. Se compone de cuatro dimensiones (incredulidad, fatiga, ansiedad, e ineficacia) que describen dos aspectos del tecno-estrés (tecno-ansiedad y tecno-cansancio). El objetivo de este estudio fue investigar la relación entre las dimensiones del tecno-estrés, compromiso con la carrera, satisfacción con la vida y la interacción trabajo-familia entre los profesionales de las TIC. También se consideraron variables como el sexo, la edad y la antigüedad en el empleo. La muestra se compuso de 234 individuos brasileños. Se encontró que el conflicto trabajo-familia y familia-trabajo se asociaron con una mayor tecno-fatiga y tecno-ansiedad, y una menor resiliencia en la carrera. También se detectaron diferencias de edad y género, lo que enfatiza en el papel de las organizaciones y la sociedad en reducir las desigualdades en el lugar de trabajo y apoyar mejores acciones preventivas.

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Technostress: Technological Antecedents and Implications
Authors: Ramakrishna Ayyagari, Varun Grover, and Russell Purvis

With the proliferation and ubiquity of information and communication technologies (ICTs), it is becoming imperative for individuals to constantly engage with these technologies in order to get work accomplished. Academic literature, popular press, and anecdotal evidence suggest that ICTs are responsible for increased stress levels in individuals (known as technostress). However, despite the influence of stress on health costs and productivity, it is not very clear which characteristics of ICTs create stress. We draw from IS and stress research to build and test a model of technostress. The person–environment fit model is used as a theoretical lens. The research model proposes that certain technology characteristics—like usability (usefulness, complexity, and reliability), intrusiveness (presenteeism, anonymity), and dynamism (pace of change)—are related to stressors (work overload, role ambiguity, invasion of privacy, work–home conflict, and job insecurity). Field data from 661 working professionals was obtained and analyzed. The results clearly suggest the prevalence of technostress and the hypotheses from the model are generally supported. Work overload and role ambiguity are found to be the two most dominant stressors, whereas intrusive technology characteristics are found to be the dominant predictors of stressors. The results open up new avenues for research by highlighting the incidence of technostress in organizations and possible interventions to alleviate it.

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The Impacts of Smartphone Addiction and Technostress on Customer Satisfaction and Loyalty
Authors: DaeEop Kim, Department of Business Administration, Gyeongsang National University, Jinju, South Korea, and Jae Ik Shin, Department of E-Business, Gyeongnam National University of Science and Technology, Jinju, South KoreaInternational Journal of Security and Its Applications
Vol. 10, No.12 (2016), pp.409

As most   people   use   smartphones most   of   the   time,   smartphone   addiction   and technostress are likely to be easily induced. It can be expected that excessive smartphone addiction and technostress will have negative effects on customer satisfaction and loyalty. This  study  explores  the  effects  of  flow  and  social  interaction  anxiety  on  smartphone  addiction, and  investigates  the  relationships  between  addiction,  technostress,  customer satisfaction and loyalty. A total of 342 valid questionnaires were collected from university  students who  live  in  Gyeongnam  province  in  South  Korea. Eight  hypotheses  were examined   using   SmartPLS software. The   findings   indicated   that flow   and   social interaction anxiety have positive impacts on smartphone addiction. Smartphone addiction has positive  impacts  on  technostress  and  customer  loyalty  but  does  not  affect  customer satisfaction. Technostress has  a  negative  effect  on  customer  satisfaction  but  does  not affect  customer  loyalty. Customer  satisfaction  is  strongly associated  with  customer loyalty. The implications of these results are discussed and directions for future research are offered.

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Coping Strategies for Technostress as a Challenge in a Digitized Working Environment
Author: Thurk Ines-Jacqueline

Masterarbeit zur Erlangung des akademischen Grades “Master of Science (M.Sc.)” im Studi-engang Wirtschaftswissenschaft der Wirtschaftswissenschaftlichen Fakultät der Leibniz Universität Hannover

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The Relationship between Technostress Creators and Online Education among Students
Authors: Queen E. Booker, Minnesota State University, Mankato; Carl Rebman, University of San Diego

In this study, we examine technology related creators of stress in students taking online classes. We hypothesized  that students  enrolled  in  only  online  courses  experience  higher technostress than  students  enrolled  in face-to-face  only  courses. The  study  involved  a  convenience  sample of students at three regional state universities. The result of the analysis suggests that students enrolled  in  online  only  courses  do  experience  higher technostress  creators than  their  face-to-face peers, and that
enrollment in online only courses explained 8.1 percent to the variance in the techno creator score.

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Mitigation Strategies of Technostress on Supply Chain Management
Author: Robert Lewis Penn, Walden University – College of Management and Technology
Walden Dissertations and Doctoral Studies

Logistics managers work to create practices that reduce technostress, which is associated
with diminished productivity in supply chain management. The purpose of this multiple case study was to explore the mitigation strategies that logistics managers at distribution centers used to reduce technostress with their employees in the Los Angeles County, California area. The conceptual framework included in this study was the sociotechnical systems theory. Semistructured interviews were conducted with 6 logistics managers from large distribution centers who implemented mitigation strategies that demonstrably reduced technostress with their employees. Public documents and physical artifacts reviewed in this study included productivity assessment tools, information and communication technology system training materials, technostress mitigation instruments, and information from technological devices. Data were analyzed through a process of pattern matching, cross-case synthesis, and systematic text condensation. The findings included 6 themes: reliance on internal information technology experts; hiring temporary experts; maintaining communication and training; using time management skills and organizing priorities; identification and understanding of employee differences; and implementing well-being, fitness, and health programs. These findings could contribute to positive social change by providing logistics managers with strategies to reduce technostress, which could lead to improved employee well-being, better work conditions, and increased productivity for greater company profitability that could produce a more thriving and prosperous community.

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The Interaction Effect of Technostress and Non-Technological Stress on Employees’ Performance
Authors: Weian Wang, The University of North Carolina at Greensboro; Mohammad Daneshvar Kakhki, The University of North Carolina at Greensboro; Vishal Uppala, The University of North Carolina at Greensboro
Emergent Research Forum Paper
Twenty-third Americas Conference on Information Systems, Boston, 2017

At a fast pace, firms are introducing new technologies in accordance with employees suffering. Employees continuously adapt to new information technologies, functionalities,and work flows, as well as spend more time and effort to renew their technological skills. Here, suffering refers to technostress, and this has been studied extensively in IS research. Employees struggle with work stress, and it does not just stem from the use of IT. Work stress also comes from other non-technological demands such as time pressure and management expectations for productivity. In line with Job Demand-Resources (JD-R) theory, this study  explores  the  interaction  effect  of  technostress  and  non-technological  stress  on  employee performance.

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Social Media Induced Technostress and its Impact on Internet Addiction: A Distraction-conflict Theory Perspective
Authors: Stoney Brooks, Middle Tennessee State University, USA; Phil Longstreet, University of Michigan, Flint, USA; Christopher B. Califf, Western Washington University, USA

Using social media is the most common activity on the Internet, and much research has examined the phenomenon. While the current literature focuses on the positives of using social media, there is a comparative lack of research on its negative effects, especially in the context of the workplace. Research has identified one critical negative impact of  contemporary technology  as  technostress, which  refers  to stress  induced  by  information  and  communication technologies. In this paper, we apply distraction-conflict theory (DCT) to the literature on social media, technostress, and addiction to theorize that one can view social media in the workplace as a distraction conflict, which, in turn, can induce technostress and, subsequently, Internet addiction. To test this theoretical model, we conducted a survey on 1731 participants recruited from Mechanical Turk. The survey examined the similarities and differences between two popular social media platforms: Facebook and YouTube. Overall, the results provide support for positive associations between  the  distraction  felt  from  social  media  and  social  media-induced technostress and  between  social  media-induced  technostress  and  Internet  addiction. While  Facebook  and  YouTube have similarities,  we  found  notable differences  as  well.  This  study  contributes  to  the IS field  by  using  DCT  as  a  novel  and  valuable  lens  through  which researchers and practitioners can think about the negative effects of using social media at work. The paper also offers insight into implications for research, practice, and future research areas.

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Relazione European Agency for Safety and Health at Work su “La regolamentazione delle ripercussioni sulla salute e sicurezza sul lavoro dell’economia delle piattaforme online”

Ai primi di novembre 2017 è stata presentata – in occasione della giornata tematica del Comitato degli ispettori principali del lavoro e della conferenza dedicata alla SSL tenutesi a Tallinn il 7 e l’8 novembre sotto l’egida della presidenza estone dell’UE – una corposa relazione su “La regolamentazione delle ripercussioni sulla salute e sicurezza sul lavoro dell’economia delle piattaforme online” promossa da European Agency for Safety and Health at Work e realizzata dal Prof. Dr Sacha Garben.

Come già sanno i lettori di, la crescita dell’economia digitale pone delle nuove sfide per la salute e sicurezza sul lavoro (SSL). Il lavoro nel mondo digitale e su piattaforma online, ovvero il lavoro fornito attraverso, su o mediato da piattaforme web, è caratterizzato da una molteplicità di regimi professionali, tra cui il lavoro occasionale, il lavoro autonomo dipendente, il lavoro a cottimo, il lavoro a domicilio e il crowd work.

La relazione (disponibile solo in inglese) si propone di descrivere i potenziali rischi di sicurezza e salute sul lavoro (SSL) che sono stati identificati in relazione al lavoro su piattaforme online, per evidenziare le sfide agli attuali approcci normativi in ​​materia di SSL e presentare esempi di diversi approcci nazionali  in corso di sviluppo per affrontare queste sfide.

Questo l’indice della relazione:

Executive summary

1. Definitions: the online platform economy and related concepts
The digitalisation of society and the digital economy
Online platforms and the online platform economy
Collaborative and sharing economy
The gig economy, on-demand economy, online platform work and various forms of atypical work

2. The regulation of online platform work
Factors complicating the regulation of the online platform economy
Regulatory and policy challenges of online platform work
Regulatory and policy options in relation to online platform work

3. OSH implications
Direct effects on OSH of online platform work
Indirect effects on OSH of online platform work due to uncertain applicability of employment rules
The United Kingdom
The Netherlands
Specific developments in other EU Member StatesThe European Commission
The European Parliament
The Court of Justice of the EU

4. Concluding remarks

Degli aspetti di lavoro digitale e Sicurezza sul lavoro, e più nello specifico di Tecnostress, si parla nel capitolo 3 “OSH implications” di cui propongo le conclusioni:

Online platform work poses a range of both pre-existing and new OSH risks, both physical and psycho-social.

The fact that online platform workers have many similarities to both temporary workers and agency workers means that they are probably exposed to the same OSH risks, with studies consistently showing higher injury rates among non-standard workers. Furthermore, any physical safety and health risks could be expected to be worse because of the loss of the protective effect of working in a common workplace, which may furthermore mean that the work equipment and environment fail ergonomic standards. Furthermore, online platform workers tend to be younger, which is a well-known independent risk factor for occupational injury.

In addition, platform work, through the use of inter-worker competition and rating mechanisms, encourages a rapid pace of work without breaks, which may induce accidents. Pay not being continuous but per assignment adds time pressure. The lack of appropriate training further increases the risk of accidents, and on top of this several key activities typically carried out by online platform workers are in occupations that are notoriously dangerous, such as construction and transport.

Digital online platform work carries risks such as permanent exposure to electromagnetic fields, visual fatigue and musculoskeletal problems. Psycho-social risks include isolation, stress, technostress, technology addiction, information overload, burn-out, postural disorders and cyber-bullying.

All online platform work can induce stress through continuous evaluation and rating of performance, competitive mechanisms for allocating work, uncertain payment and blurring of work–life boundaries. Job insecurity, known to contribute to poor overall health among atypical workers, is characteristic of online platform work. The precarious position of online platform workers is further aggravated by the fact that health surveillance will often be lacking, as will occupational health care, and the specific features of online platform work tend to hamper the collective organisation of workers, and thus the defence of their rights and interest, as well as the development of social dialogue.

Leggi la relazione integrale: “Protecting workers in the Online Platform Economy: An overview of regulatory and policy developments in the EU (La tutela dei lavoratori nell’economia delle piattaforme digitali: una panoramica degli sviluppi normativi e politici nell’UE)” (pdf) – European Risk Observatory Discussion paper.

Gen 23, 2017

Ricerche internazionali: “Telework: Experiences of technostress in telework environments.”


Alla già vastissima sezione dedicata alle ricerche intaliane e internazionali di questo sito, si aggiunge oggi questo recentissimo studio “Telework: Experiences of technostress in telework environments” (Telelavoro: Esperienze di tecnostress in ambienti di telelavoro) di Ericsson, Sandra, Umeå University, Faculty of Social Sciences, Department of Informatics.

Abstract [en]
The adoption and use of information and communication technology (ICT) solutions in companies are on the rise and with this rise comes several health effects. One kind of these health effects, called technostress affects employees and self-employees while using ICT for telework. The aim of this study has been to create a deeper understanding of the factors that are stressing employees and self-employees that has the opportunity to work flexible work hours using ICT. A qualitative research method including interviews has been used to gather data for this thesis. My findings suggests that awareness of the stress factors in different areas makes it easier to avoid getting affected by them. These stress areas are (1) reachability, (2) ICT and flexible work hours, (3) Work, information and technology overload and (4) Separation between work and leisure. I expect that this study will contribute to broadening the awareness of these stress factors.

Abstract (ita, google translator)
L’adozione e l’uso delle tecnologie dell’informazione e della comunicazione (ICT) in aziende sono in aumento e da questo aumento derivano diversi effetti sulla salute. Un tipo di questi effetti sulla salute, chiamato tecnostress colpisce dipendenti e lavoratori autonomi durante l’utilizzo di ICT per il telelavoro. Lo scopo di questo studio è stato quello di creare una più profonda comprensione dei fattori che stressano dipendenti e lavoratori autonomi che hanno l’opportunità di lavorare in modo flessibile con l’uso delle ICT. Un metodo di ricerca qualitativa con interviste è stato utilizzato per la raccolta dei dati per questa tesi. I miei risultati suggeriscono che la consapevolezza dei fattori di stress in aree diverse rende più facile per evitare di essere colpiti da loro. Queste aree di stress sono (1) raggiungibilità, (2) ICT e orario di lavoro flessibile, (3) Lavoro, sovraccarico di informazioni e di tecnologia e (4) Separazione tra lavoro e tempo libero. Mi aspetto che questo studio contribuirà ad ampliare la conoscenza di questi fattori di stress.

Clicca qui per scaricare la ricerca, oppure leggila qui sotto.

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Set 24, 2016

Ricerca sul tecnostress nei lavoratori “Exploring Technostress: Results of a Large Sample Factor Analysis”


Frugando in rete in questi gorni di fine estate ho trovato questa bella ricerca “Exploring Technostress: Results of a Large Sample Factor Analysis” di Steponas Jonušauskas (Business Management School Mykolas Romeris University, Vilnius, Lithuania) e Agota Giedre Raisiene (Faculty of Politics and Management, Mykolas Romeris University, Vilnius, Lithuania).

La ricerca, progettata sulla base dell’analisi fattoriale, è stata svolta su di un campione composto da 1013 individui che fanno uso di ICT nel loro lavoro quotidiano, con un questionario di 68 domande finalizzate a identificare cause e conseguenze del tecnostress.

L’approfondita costruzione delle domande. suddivise in elementi chiave del tecnostress, possono essere utili a coloro che vogliono progettare modelli di valutazione e/o scale di misurazione del tecnostress.

Exploring Technostress: Results of a Large Sample Factor Analysis
Steponas Jonušauskas, Agota Giedre Raisiene

With reference to the results of a large sample factor analysis, the article aims to propose the frame examining technostress in a population.

The survey and principal component analysis of the sample consisting of 1013 individuals who use ICT in their everyday work was implemented in the research. 13 factors combine 68 questions and explain 59.13 per cent of the answers dispersion.

Based on the factor analysis, questionnaire was reframed and prepared to reasonably analyze the respondents’ answers, revealing technostress causes and consequences as well as technostress prevalence in the population in a statistically validated pattern.

A key elements of technostress based on factor analysis can serve for the construction of technostress measurement scales in further research.

Clicca qui per scaricare il testo completo della ricerca in pdf

Set 10, 2016

Ricerca: Technostress, theoretical foundation and empirical evidence

TheoreticalIn questi giorni d’estate, facendo delle ricerche su internet, ho trovato questa vasta e bella ricerca di Christian Maier (Università di Bamberg – Germania) che fa il punto sul tecnostress in una serie di Paper dedicati ad aspetti diversi ed estremamente specifici: il tecnostress al lavoro, il tecnostress nella vita privata, il tecnostress e la dipendenza dell’utilizzatore, il tecnostress e la personalità dell’utilizzatore, le reazioni psicopatologiche al tecnostress.

Si tratta di un lavoro molto interessante. Qui sotto l’indice completo della ricerca, per scaricare la ricerca completa clicca sull’immagine, oppure clicca qui.

Indice della ricerca

Introductory Paper – Technostress: Theoretical foundation and empirical evidence

Chapter I: Technostress in work life

Paper I – Christian Maier, Sven Laumer, Andreas Eckhardt, Tim Weitzel; Analyzing the impact of HRIS implementations on HR personnel’s job satisfaction and turnover intention
, The Journal of Strategic Information Systems (22:3)

Paper II – Christian Maier, Sven Laumer, Andreas Eckhardt; Information technology as daily stressor: Pinning down the causes of burnout, Forthcoming in: Journal of Business Economics

Chapter II: Technostress in private life

Paper III – Christian Maier, Sven Laumer, Andreas Eckhardt, Tim Weitzel; Online social networks as a source and symbol of stress: An empirical analysis, Proceedings of the 33rd International Conference on Information Systems (ICIS), Orlando (FL), USA

Paper IV – Christian Maier, Sven Laumer, Andreas Eckhardt, Tim Weitzel; Giving too much social support: Social overload on social networking sites, Forthcoming in: European Journal of Information Systems

Paper V – Christian Maier, Sven Laumer, Andreas Eckhardt, Tim Weitzel; Explaining technical and social stressors in techno-social systems: Theoretical foundation and empirical evidence

Paper VI – Christian Maier, Sven Laumer, Andreas Eckhardt, Tim Weitzel; Should I stay or should I go? Theorizing and analyzing behavior change in technostress research

Chapter III: Technostress and user addiction

Paper VII – Christian Maier, Sven Laumer, Andreas Eckhardt, Tim Weitzel; The duality of the negative side of social networking sites: Theorizing exhaustion and addiction as opposing factors influencing IT non-usage

Chapter IV: Technostress and user personality

Paper VIII – Christian Maier; Personality within information systems research: A literature analysis, Proceedings of the 20th European Conference on Information System (ECIS), Barcelona, Spain

Paper IX – Christian Maier, Sven Laumer, Andreas Eckhardt, Tim Weitzel; Using user personality to explain the intention-behavior gap and changes in beliefs: A longitudinal analysis
, Proceedings of the 33rd International Conference on Information Systems (ICIS), Orlando (FL), USA

Chapter V: Psychophysiological reactions to technostress

Paper X – Andreas Eckhardt, Christian Maier, J. J. Po-An Hsieh, Tim Chuk, Antoni B. Chan, Janet H. Hsiao, Ricardo Buettner
; Objective measures of IS usage behavior under conditions of experience and pressure using eye fixation data, Proceedings of the 34th International Conference on Information Systems (ICIS), Milan, Italy


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