Su ACM Digital Library è recentemente apparsa questa ricerca di René Riedl (Università di Linz, Linz, Austria) intitolata “On the biology of technostress: literature review and research agenda” (Sulla biologia del Tecnostress: analisi della letteratura e agenda di ricerca) dove lo studioso – attraverso una rilettura completissima della bibliografia relativa al tecnostress (vedi bibliografia a fine pagina) – inizia a identificare le relazioni tra biologia e tecnostress e – in questa chiave – propone dei temi da sviluppare con future ricerche.
Di seguito, la traduzione in italiano dell’abstract di questa ricerca:
Nonostante il fatto che la società umana ha notevolmente beneficiato della disponibilità di tecnologie dell’informazione e della comunicazione (ITC), sia l’uso sia l’ubiquità delle ITC possono anche avere un “lato oscuro”.
La diretta interazione umana con le ITC, così come le percezioni, le emozioni e i pensieri, per quanto riguarda l’attuazione delle ITC nelle organizzazioni e la sua pervasività nella società in generale, può portare a percezioni di stress notevoli – un tipo di stress denominato technostress.
La letteratura relativa all’analisi dei sistemi informativi (SI), rivela che il technostress è appena stato affrontato da un punto di vista biologico.
Questo è un problema, perché la biologia non solo fornisce misurazioni oggettive, ma anche, in misura notevole, determina il comportamento umano nei confronti delle ITC. Di più, le misure biologiche (ad esempio, i livelli di ormoni dello stress, l’attività cardiovascolare) sono predittori cruciali della salute umana, che li rende un complemento indispensabile di auto-report sulle percezioni di stress.
In questo contesto, il presente articolo esamina le ricerche sul technostress pubblicate in varie discipline come interazione uomo-computer, medicina, psicologia biologica, ed ergonomias ulla base di approcci biologici.
Con l’obiettivo di sviluppare una visione “grande immagine” di technostress e biologia, questo articolo integra un corpo di lavoro molto frammentato.
L’esame rivela significativi effetti negativi biologici che si sviluppano dall’interazione umana con le ITC (ad esempio, una maggiore attività del sistema cardiovascolare, o elevati livelli di ormoni dello stress come l’adrenalina e cortisolo). Tuttavia, la ricerca indica anche che le contromisure che possono influenzare positivamente i parametri biologici (ad esempio, la riduzione dei livelli di ormoni dello stress) esistono.
Sulla base della revisione della letteratura, questo articolo prevede anche un programma di ricerca per la futura ricerca sul technostress organizzato secondo tre temi: teoria e metodi, scienza e ingegneria di progettazione, salute e strategie di coping; e propone quindici domande di ricerca (temi) che possono essere affrontate nelle indagini future.
Questa ricerca è pubblicata in:
Newsletter ACM SIGMIS Database archive
Volume 44 Issue 1, February 2013 – Pages – 18-55
Publisher ACM New York, NY, USA
Per acquistare la ricerca completa in formato pdf clicca qui
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