Browsing articles tagged with "Ricerche | TECNOSTRESS"
Mag 13, 2019

Technostress: le nuove ricerche disponibili

Rassegna periodica delle ricerche in tema di tecnostress (o technostress, all’inglese) che ho recuperato nell’ultimo mese.

Le ricerche presentate provengono da tutto il mondo, sono tutte in lingua inglese e indagano diversi aspetti del tecnostress: neurobiologico, psicologico, uso dei media e dei social, impatto sulla produttività, eccetera.

Come sempre, presento titolo della ricerca, autori e un breve abstract (se disponibile); è possibile scaricare le ricerche complete in pdf cliccando sul link nel titolo della ricerca.

Technostress from a Neurobiological Perspective: System Breakdown Increases the Stress Hormone Cortisol in Computer Users

René Riedl, Johannes Kepler University Linz & University of Applied Sciences Upper Austria
Harald Kindermann, Fachhochschule Oberösterreich
Andreas Auinger, Fachhochschule Oberösterreich
Andrija Javor, Biogen International


Despite the positive impact of information and communication technology (ICT) on an individual, organizational, and societal level (e.g., increased access to information, as well as enhanced performance and productivity), both scientific research and anecdotal evidence indicate that human-machine interaction, both in a private and organizational context, may lead to notable stress perceptions in users.

This type of stress is referred to as technostress. A review of the literature shows that most studies used questionnaires to investigate the nature, antecedents, and consequences of technostress. Despite the value of the vast amount of questionnaire-based technostress research, we draw upon a different conceptual perspective, namely neurobiology.

Specifically, we report on a laboratory experiment in which we investigated the effects of system breakdown on changes in users’ levels of cortisol, which is a major stress hormone in humans. The results of our study show that cortisol levels increase significantly as a consequence of system breakdown in a human-computer interaction task.

In demonstrating this effect, our study has major implications for ICT research, development, management, and health policy. We confirm the value of a category of research heretofore largely neglected in ICT-related disciplines (particularly in business and information systems engineering, BISE, as well as information systems research, ISR), and argue that future research investigating human-machine interactions should consider the neurobiological perspective as a valuable complement to traditional concepts.

The Impact of Technostress on Role Stress and Productivity (link site, no PDF)

Monideepa Tarafdar – Qiang Tu, Rochester Institute of Technology
Bhanu S. Ragu-Nathan – T. S. Ragu-Nathan, University of Toledo


Based on empirical survey data, this paper uses concepts from sociotechnical theory and role theory to explore the effects of stress created by information and computer technology (ICT)-that is, “technostress”-on role stress and on individual productivity.

We first explain different ways in which ICTs can create stress in users and identify factors that create technostress. We next propose three hypotheses: (1) technostress is inversely related to individual productivity, (2) role stress is inversely related to individual productivity, and (3) technostress is directly related to role stress.

We then use structural equation modeling on survey data from ICT users in 223 organizations to test the hypotheses. The results show support for them. Theoretically, the paper contributes in three ways. First, the different dimensions of technostress identified here add to existing concepts on stress experienced by individuals in organizations.

Second, by showing that technostress inversely affects productivity, the paper reinforces that failure to manage the effects of ICT-induced stress can offset expected increases in productivity. Third, validation of the positive relationship between technostress and role stress adds a new conceptual thread to literature analyzing the relationship between technology and organizational roles and structure. In the practical domain, the paper proposes a diagnostic tool to evaluate the extent to which technostress is present in an organization and suggests that the adverse effects of technostress can be partly countered by strategies that reduce role conflict and role overload.

Psychological Factors of Technostress: Empirical Evidence from Indian Organizations

Chandranshu Sinha, Amity University


The study explores to identify the psychological factors of technostress in organizations. The data was collected from 100 employees holding middle managerial positions in various IT organizations, based in India. The Cronbach ” s alpha of the questionnaire was found to be 0.786 & Pearson correlation was 0.912 (p<0.001).

The factor analysis of the component ” psychological factors of technostress ” led to the extraction of three below mentioned factors from various organizations. The three emerging factors were ” techno-cognitive-task-concern ” , ” techno-invasive-emotional-differences ” , ” techno-invasive-task-disagreement ” respectively.

The results indicate that these factors are major source of cognitive, emotional and interpersonal issues at psychological level which the employees at middle managerial level perceive and experience at work due to technostress in the Indian context.

Prevalence and Correlates of Technostress among Academic Staff at the University of Jos, Nigeria

Kingsley Mayowa Okonoda, University of Jos
Yetunde Tagurum, University of Jos
Bawo Onesirosan James, Federal Neuro-Psychiatric Hospital, Benin-City


Background: Technostress is one aspect of stress on the job which in turn is increasingly recognized as a major organizational problem. The considerable amount of time spent on the computer and electronic gadgets by academic staff portends significant increase in levels of psychological and physical stress capable of interfering with their performance at work leading to less efficiency.

The aim of this study was to find out the level of awareness, prevalence and correlates of technostress among academic staff of University of Jos. Materials and Methods: A cross sectional study was undertaken. Multistage sampling method was used to select academic staff in the 12 faculties of the University of Jos, Nigeria. Data Collection was with the use of a semi-structured self-administered questionnaire

Results: Almost half (48.6%) of the respondents had no idea of what technostress was, while only 31.3% of respondents knew what it was and had understanding of it. The prevalence of technostresswas 54.2%, and the respondents who have over 20years work experience are at least 3 times more likely not to report technostress compared to those less than 10years. Slow internet network, increased workload, pressure to stay up to date and work efficiently with the latest technology, lack of technical support and unreliability of technology were other factors contributing to technostress in increasing frequency. However, no statistically significant relationship (p > 0.05) was found to exist between technostress and respondents’ age group, gender, attendance of technology related training, average number of hours spent per day on technological devices, years of using computer gadgets (p=0.05).

Conclusions: There is a low level of awareness of technostress among academic staff of University of Jos. The prevalence of technostress among respondent was slightly above half. In general, the respondents had a moderate level of technostress. The more the work experience and the lesser the likelihood of experiencing technostress and the lower the levels of it experienced.

However, the age and gender of academic staff as well as the number of hours spent per day on a technological device, attendance of technology-related training as well as years of computer gadgets use did not significantly affect their experience of technostress.

Personality and espoused cultural differences in technostress creators

Satish Krishnan, Indian Institute of Management, Kozhikode


This study examines the individual differences in ‘technostress creators’—defined as the factors that cause technostress for employees

Drawing on the Five-Factor model of personality and Hofstede’s cultural values framework, this study proposes that the Big-Five personality traits and the espoused cultural values explain variation in technostress creators beyond the traditional antecedent measures of age, gender, education, and computer confidence.

Further, in line with the insights from extant behavioral studies on “personality–culture” interaction, this study posits that the Big-Five personality traits can be linked to technostress creators more closely when each of them is accompanied by the espoused cultural value of long-term orientation than when without it.

Analyzing data from an online survey of 322 full-time employees in India, results indicated that (1) the personality traits of agreeableness, neuroticism and openness to experience, and the espoused cultural values of masculinity and power distance are the key predictors of technostress creators; and (2) the relationships of agreeableness, conscientiousness and extraversion with technostress creators are contingent on espoused long-term orientation.

Findings of this study contribute to the knowledge base of technostress by understanding the linkages of (and among) personality and culture with technostress creators.

Technostress Research: A Nurturing Ground for Measurement Pluralism?

Thomas Fischer, Fachhochschule Oberösterreich
René Riedl, Johannes Kepler University Linz


Because technostress research is multidisciplinary in nature and therefore benefits from insights gained from various research disciplines, we expected a high degree of measurement pluralism in technostress studies published in the Information Systems (IS) literature.

However, because IS research, in general, mostly relies on self-report measures, there is also reason to assume that multi-method research designs have been largely neglected in technostress research. To assess the status quo of technostress research with respect to the application of multi-method approaches, we analyzed 103 empirical studies.

Specifically, we analyzed the types of data collection methods used and the investigated components of the technostress process (person, environment, stressors, strains, and coping). The results indicate that multi-method research is more prevalent in the IS technostress literature (approximately 37% of reviewed studies) than in the general IS literature (approximately 20% as reported in previous reviews).

However, our findings also show that IS technostress studies significantly rely on self-report measures. We argue that technostress research constitutes a nurturing ground for the application of multi-method approaches and multidisciplinary collaboration.

Understanding teleworkers’ technostress and its influence on job satisfaction (link site, no pdf)

Ayoung Suh, City University of Hong Kong
Jumin Lee


Purpose: The purpose of this paper is to develop and test a theoretical model that predicts a teleworker’s job satisfaction.

Design/methodology/approach: By drawing on the technostress model and job characteristics theory, this study proposed a theoretical model. The proposed model was tested through a survey of 258 teleworkers from two global IT companies that have adopted telework programs.

Findings: The results show that technology and job characteristics jointly induce teleworkers’ technostress, which in turn reduces their job satisfaction. The results also indicate that the manner in which technology and job characteristics influence teleworkers’ technostress varies depending on the intensity of teleworking (IOT). Interestingly, this study finds that teleworkers with a low IOT are more vulnerable to technostress than those with a high IOT.

Research limitations/implications: By discussing the magnitude of the different factors that determine teleworkers’ technostress and job satisfaction, this study contributes to a more nuanced understanding of teleworkers’ challenges. The study provides insights and prescriptive guidelines that will help managers and companies develop strategies to maximize the benefits of teleworking implementation.

Practical implications: This study provides insights and prescriptive guidelines for managers or companies to develop strategies to maximize the benefits of teleworking implementation.

Originality/value: This paper is one of the first to develop and empirically test an integrated model of technostress and job characteristics. The paper outlines relevant research avenues for researchers investigating remote work and virtual collaboration.

Media use and Technostress

Rita Berger, University of Barcelona
Marina Romeo, University of Barcelona
Gerd Gidion, Karlsruhe Institute of Technology
Luis Poyato


Technology is reaching all areas of our lives. The fact that technology is already part of our daily routine causes that people have to adapt to these changes quickly, and to keep up with these fast advances of the ICT’s, people have to update their knowledge and skills, and it can produce technostress.

Studies have found that technostress has a negative impact on both the health of people and their productivity. The present work aims to identify the emergence of technostress among administrative staff. 294 administrative employees from the University of Barcelona answered the standardized Media Use questionnaire that measures usage frequency, media skills, technostress, socio-demographic factors and feelings on media usage.

The socio-demographic variables age, gender, and skills were analyzed to find out whether these variables, as some previous literature had suggested, had some influence on the technostress perception. The results in our case showed that there is no significant difference in perceiving technostress between men and women.

At the same time, we found that older people perceive more technostress than young people and that with increasing level of IT skills the participants perceived less technostress. The results are an important piece of information for the human resources departments. They indicate possible ways to fight technostress such as to invest into courses or trainings for the employees, to the older ones in the first place.

How Much Digitalization Can a Human Tolerate? (link site, no pdf)

Lisa Fritz


This research studies the creators and outcomes of technostress due to smartphone usage and how users cope with it. There is little research about the negative consequences of smartphone usage, so at first, recent studies on overload of information and communication systems will be presented and discussed.

The transactional model of stress by Lazarus serves as the theoretical basis of this thesis to understand the origin of stress and especially of technostress. To examine smartphone user behavior and user’s feelings regarding smartphones, eight semistructured interviews will be conducted.

The results show that smartphones have occupied an important place in our society and have become indispensable. Mobile phones are constant companions and are used up to several hours a day. Above all, this intensive use, the constant connectivity and the urge to multitask are creating technostress.

As a result of constantly checking the phone other activities are interrupted. This leads to less concentration, productivity and overall satisfaction. The subliminal use of the smartphone can even lead to dependency.

Furthermore, the frequent use causes interpersonal conflicts and can change one’s social behavior. To reduce or to avoid technostress, the smartphone usage and/or the interruptions need to be minimized.

Social media-induced technostress: Its impact on the job performance of it professionals and the moderating role of job characteristics

Stoney Brooks, Middle Tennessee State University
Christopher B Califf, Western Washington University


Using social media during work hours for non-work-related reasons is becoming commonplace. Organizations are therefore challenged with identifying and overcoming the consequences of such use.

Social media-induced technostress has been identified as an important unintended consequence of using social media at work, as it could negatively impact job performance. This study draws on Person-Environment Fit to investigate the relationship between social media-induced technostress and job performance in IT professionals, and the moderating effect of job characteristics on this relationship.

The results indicate that social media-induced technostress is negatively related to job performance and the negative impact of social media-induced technostress is intensified when the job characteristics are low.

This work extends the literature on job-stress, social media, technostress, and job characteristics.

Extending research on Technostress: Exploring the Moderating Effects of Techno-savvy and the Proactive Personality on the relationship between technostress and job satisfaction and stress

Qian Ye, Master of Science in Industrial/Organizational Psychology, University of Canterbury


Technostress experienced by individuals at workplaces has increased in last ten years. Exploring technostress in depth is crucial. The present study extended technostress research by focusing on the moderating roles of techno-savvy and the proactive personality.

Techno-savvy and the proactive personality were proposed to moderate the relationships between the five techno- dimensions (techno-overload, techno-invasion, techno-complexity, techno-insecurity and techno- uncertainty) and job satisfaction.

They were also proposed to moderate the relationships between the five techno-dimensions and job stress. An online survey was adopted to recruit participants. There were 140 participants agreed to participate the survey. However, there were 112 participants completed the online survey without missing any questions. The multiple moderation regression analysis was conducted.

The result suggested that for individuals who were more techno-savvy, their job satisfaction was shown to be less affected by techno-overload and techno-insecurity than those who were less techno-savvy. The result also suggested that for those who were more techno- savvy, their job stress was shown to be more affected by techno-invasion than those who were less techno-savvy.

The proposed moderating role of the proactive personality was not found in the study. The present study can be extended by exploring other techno-dimensions, such as techno- change, techno-addiction and techno-reliability.

Keywords: Technostress, Techno-overload, Techno-insecurity, Techno-invasion, Techno- complexity, Techno-uncertainty, Techno-savvy, Proactive personality trait, job satisfaction, and job stress


Kyoungjune Kim, Senior Research Fellow, Global Business Academy, Incheon National University, Yeonsu-gu, Incheon, Korea
Hyunjun Park (Corresponding author, Assistant Professor, Department of Business Administration, Incheon National University, Yeonsu-gu, Incheon, Korea


Recent information technology is developing rapidly enough to provide new insights beyond human intuition. However, due to incidents such as job loss and privacy invasion, individuals are exposed to stress such as fear and pressure.

The stress caused by such information technology may have a negative impact on the acceptance of new technology or productivity, and understanding this in practice is a critical task in modern society.

The purpose of this research is to investigate the direct and indirect effects of technostress on the level of the individual in accepting new information technology.

We developed a research model with innovation resistance as a mediating variable and conducted empirical analysis through 190 questionnaire responses. As a result, there were influences of the pace of change, reliability, connectivity, and complexity on the characteristics of information technology that induces individual technostress.

Also, technostress has been proven to influence the acceptance of information technology only indirectly through innovation resistance. This study will provide meaningful insights and implications for the technostresses and consequences raised in the information system field through innovation resistance.

Keywords: Technostress, Innovation Resistance, Technology Acceptance, Techno-Strain, P-E Fit theory


Jean-François Stich, ICN Business School, CEREFIGE, Nancy, France
Monideepa Tarafdar, Lancaster University Management School, Lancaster University, Lancaster, UK
Cary L. Cooper, Alliance Manchester Business School, University of Manchester, Manchester, UK


Purpose – The purpose of this paper is to review technostress related challenges arising out of workplace communication, for employees and organizations, and to provide suggestions for taking these challenges on.

Design/methodology/approach – The paper presents an overview of current research and practice in the area of technostress related challenges workplace communication.

Findings – Employees face technostress challenges relating to workplace communication in the form of technology overload, interruptions and work-home interferences. Organizations have to strike a balance between giving employees the technology they want and protecting them from these

Practical implications – The paper gives practitioners an accessible overview of current research and practice in the area of technostress from workplace communication such as email. A number of practical interventions are reviewed and commented on, which could help employees tackle such challenges.

Originality/value – Although this paper reviews state-of-the-art research, it is written in an accessible and practitioner-oriented style, which should be found valuable by readers with limited time but urgency to deal with technostress challenges arising out of workplace communication.

Keywords: Information and Communication Technology (ICT), Workplace communication, Email, Stress, Technostress.

Understanding the Consequences of Technostress: A Non-Linear Perspective

Issa, Helmi, ESC Rennes, France
Bahli, Bouchaib, Ryerson University, Toronto, Canada


Despite the rise in technostress research, two significant gaps have been overlooked.

First, although studies on stress proposed curvilinear relationships, such interactions have rarely been examined in the technostress literature.

Second, despite stress being multi-disciplinary and theoretically related to emotions, past technostress studies have rarely adopted transdisciplinary approaches.

This paper aims to address these knowledge gaps by adopting the triphasic stress model, the appraisal theory of emotions, and the activation theory to investigate and explain the presence of curvilinear relationships within a mediated and moderated model.

Data were collected and analyzed by surveying 215 employees from four different medium-sized US organizations. Our findings suggest that antecedents such as ICT-self-efficacy and presenteeism significantly relate to technostressors through cubic S-shaped interactions, while technostressors exhibit a quadratic U-shaped relation with technoexhaustion, whereas technoexhaustion shows a positive linear relationship with discontinuous usage intention.

Furthermore, our results partially support the moderating influence of negative affectivity and mediation effects of technoexhaustion.

Through this study, we offer a different theoretical perspective and an innovative understanding of the true nature of the technology and stressors. It also offers insights on designing effective organizational ICT tools.

Keywords: technostress, curvilinear, triphasic stress model, activation theory.

Dic 10, 2018

Ricerche: “Risk of overusing mobile phones: Technostress effect” e “Technostress: Negative effect on performance and possible mitigations”

Ho trovato due ricerche che vanno ad arricchire il patrimonio bibliografico di “Risk of overusing mobile phones: Technostress effect” e “Technostress: Negative effect on performance and possible mitigations”.

Risk of overusing mobile phones: Technostress effect
Veera Boonjinga, International College, King Mongkut’s Institute of Technology Ladkrabang, Bangkok, Thailand; Pisit Chanvarasuthb, School of Management Technology, Sirindhorn International Institute of Technology, Thammasat University, Pathum Thani, 8th International Conference on Advances in Information Technology, IAIT2016. 22 December 2016, Macau, China.

Technostress is defined as the stress derived from the use of information technology. Prior researchers have studied this phenomenon in many situations such as in the work environment, concentrating on the effect of technostress on the individual who overwhelmed by the use of information technology on his/her job. In this study, we attempt to examine consequences of continuously overusing mobile phone which lead to technostress. Drawing from the stress-strain – outcome model of stress, we proposed that overusing mobile phone can lead to technostress, whereas technostress will cause problems in personal health and work-related issues. Results from surveying 400 working professionals provide a support for our proposed model.

Questa è la risorsa in pdf scaricabile.

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No Description

Technostress: Negative effect on performance and possible mitigations, in Information Systems Journal 25(2) · July 2014. Monideepa Tarafdar, Lancaster University; Ellen Pullins, University of Toledo; T. S. Ragu-Nathan, University of Toledo.


We investigate the effect of conditions that create technostress, on technology-enabled innovation, technology-enabled performance and overall performance. We further look at the role of technology self-efficacy, organizational mechanisms that inhibit technostress and technology competence as possible mitigations to the effects of technostress creators. Our findings show a negative association between technostress creators and performance. We find that, while traditional effort-based mechanisms such as building technology competence reduce the impact of technostress creators on technology-enabled innovation and performance, more empowering mechanisms such as developing technology self-efficacy and information systems (IS) literacy enhancement and involvement in IS initiatives are required to counter the decrease in overall performance because of technostress creators. Noting that the professional sales context offers increasingly high expectations for technology-enabled performance in an inherently interpersonal-oriented and relationship-oriented environment with regard to overall performance, and high failure rates for IS acceptance/use, the study uses survey data collected from 237 institutional sales professionals.
Leggibile per intero a pagamento a questo link.
Dic 26, 2017

Review di recenti ricerche internazionali in tema di tecnostress-technostress

Come faccio periodicamente. di seguito propongo alcune recenti ricerche internazionali dedicate all’approfondimento del tema tecnostress e di alcuni suoi aspetti verticali.

Si tratta di pubblicazioni prevalentemente rivolte ad  un pubblico scientifico, però anche chi si occupa di Sicurezza sul lavoro può trarre dalla lettura alcuni ottimi spunti professionali.

Nella maggior parte degli studi presentati, oltre all’abstract (in lingua inglese) è anche disponibile il pdf scaricabile della ricerca (sempre in inglese), completo e gratuito.

Technostress: Implications for Adults in the Workforce
Authors: Lynn Atanasoff, Melissa A. Venable
The Career Development Quarterly, Volume 65, Issue 4, pages 326–338, December 2017

The use of technology can enhance workplace efficiency, productivity, and flexibility; yet, technological tools can have negative effects on individuals’ cognitive, psychological, and physical health, as well as on organizations (e.g., lowered employee satisfaction, decreased employee commitment). The use of information and communications technologies (ICT) adds to existing work stress. The authors reviewed recent literature to identify ICT trends, define key terms, and gain insights to improve awareness of ICT issues related to career development, health and wellness, and job security. The potential for inquiry as it relates to career exploration, development, and advancement is relevant to counselors and clients in today’s workplace. Research is needed to examine the effects of technostress across different industries, to identify workers at greatest risk of adverse effects, to explore the impact on career decision making, to help clients develop personal coping resources, and to determine strategies for career professionals to collaborate with workplace managers.

Articolo a pagamento qui

The effects of technostress within the context of employee use of ICT
Authors: Anna Mette Fuglseth, NHH Norwegian School of Economics; Oystein Sorebo, University College of Southeast Norway
Article · November 2014

The main purpose of the present study is to help managers cope with the negative effects of technostress on employee use of ICT. Drawing on transaction theory of stress (Cooper, Dewe, & O’Driscoll, 2001) and information systems (IS) continuance theory (Bhattacherjee, 2001) we investigate the effects of technostress on employee intentions to extend the use of ICT at work. Our results show that factors that create and inhibit technostress affect both employee satisfaction with the use of ICT and employee intentions to extend the use of ICT. Our findings have important implications for the management of technostress with regard to both individual stress levels and organizational performance. A key implication of our research is that managers should implement strategies for coping with technostress through the theoretical concept of technostress inhibitors.

Articolo a pagamento qui

You and Your Technostress: Relating Personality Dimensions to ICT-Related Stress
Authors: Pawel Korzynski Kozminski University; Elizabeth Florent-Treacy INSEAD Executive Degree Programmes; Manfred F.R. Kets de Vries INSEAD – Entrepreneurship and Family Enterprise
Date Written: May 4, 2016

Personality trait research with self and observer ratings has been previously applied in psychology, however, in the HRM field, most studies on personality features have been limited to self-assessment data. We investigate how personality is associated with the stress related to the use of Information and Communication Technologies (ICTs) which has been termed by a number of scholars as technostress. Drawing from both prior research on personality dimensions and studies on antecedents of technostress, we examine the relationship between technostress creators and technostress antecedents such as personality traits, differences between self and observer ratings, availability through ICTs and use of ICTs. Our findings, based on ordered regression analysis, show that pseudo-extraverts and pseudo-conscientious individuals are likely to experience lower levels of techno-invasion. Moreover, results demonstrate that individuals with high levels of conscientiousness and extraversion tend to have higher levels of techno-insecurity and techno-overload, respectively. Finally, we also find that increased availability through ICTs is associated with high levels of techno-invasion. Interestingly, the use of ICTs has a negative effect on technostress. The implications of these findings are discussed, and directions for future research are suggested.

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A study of techno stress in relation to job satisfaction, job performance and mental health among IT professionals
Authors: Kumar, Pardeep; Singh, Pavitar Parkash; Bhuchar, Vivek. International Journal of Education and Management Studies; Hisar Vol. 7, Iss. 3,  (Sep 2017): 403-407.

PDF non disponibile

Risk of overusing mobile phones: Technostress effect
Authors: Veera Boonjing; Pisit Chanvarasuth

Technostress is defined as the stress derived from the use of information technology. Prior researchers have studied this phenomenon in many situations such as in the work environment, concentrating on the effect of technostress on the individual who overwhelmed by the use of information technology on his/her job. In this study, we attempt to examine consequences of continuously overusing mobile phone which lead to technostress. Drawing from the stress-strain-outcome model of stress, we proposed that overusing mobile phone can lead to technostress, whereas technostress will cause problems in personal health and work-related issues. Results from surveying 400 working professionals provide a support for our proposed model.

PDF scaricabile qui

Technostress, Career Commitment, Satisfaction with Life, and Work-Family Interaction Among Workers in Information and Communication Technologies
Authors: Mary Sandra Carlotto, Guilherme Welter Wendt, Alice P. Jones

Technostress occurs when individuals experience negative psychosocial effects of technology usage and also demonstrate negative valence associated with ICT use. It is composed of four dimensions (Disbelief, Fatigue, Anxiety, and Ineffectiveness), which describe two aspects of technostress (Technoanxiety and Technofatigue). This study aimed to investigate the relation between technostress dimensions, career commitment, life satisfaction, and work-family interactions among ICT professionals. Variables including gender, age and length of employment were also considered. The sample was composed of 234 Brazilian individuals. It was found that work-family and family-work conflicts were associated with increased technofatigue and technoanxiety, and decreased career resilience. Age and gender differences were also identified. These differences emphasize the role of organizations and society in what refers to reduce inequalities in workplace and to support better preventive actions

El Tecno-estrés se produce cuando las personas experimentan efectos psicosociales negativos por el uso de la tecnología y también demuestran valencia negativa asociada con el uso de las TIC. Se compone de cuatro dimensiones (incredulidad, fatiga, ansiedad, e ineficacia) que describen dos aspectos del tecno-estrés (tecno-ansiedad y tecno-cansancio). El objetivo de este estudio fue investigar la relación entre las dimensiones del tecno-estrés, compromiso con la carrera, satisfacción con la vida y la interacción trabajo-familia entre los profesionales de las TIC. También se consideraron variables como el sexo, la edad y la antigüedad en el empleo. La muestra se compuso de 234 individuos brasileños. Se encontró que el conflicto trabajo-familia y familia-trabajo se asociaron con una mayor tecno-fatiga y tecno-ansiedad, y una menor resiliencia en la carrera. También se detectaron diferencias de edad y género, lo que enfatiza en el papel de las organizaciones y la sociedad en reducir las desigualdades en el lugar de trabajo y apoyar mejores acciones preventivas.

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Technostress: Technological Antecedents and Implications
Authors: Ramakrishna Ayyagari, Varun Grover, and Russell Purvis

With the proliferation and ubiquity of information and communication technologies (ICTs), it is becoming imperative for individuals to constantly engage with these technologies in order to get work accomplished. Academic literature, popular press, and anecdotal evidence suggest that ICTs are responsible for increased stress levels in individuals (known as technostress). However, despite the influence of stress on health costs and productivity, it is not very clear which characteristics of ICTs create stress. We draw from IS and stress research to build and test a model of technostress. The person–environment fit model is used as a theoretical lens. The research model proposes that certain technology characteristics—like usability (usefulness, complexity, and reliability), intrusiveness (presenteeism, anonymity), and dynamism (pace of change)—are related to stressors (work overload, role ambiguity, invasion of privacy, work–home conflict, and job insecurity). Field data from 661 working professionals was obtained and analyzed. The results clearly suggest the prevalence of technostress and the hypotheses from the model are generally supported. Work overload and role ambiguity are found to be the two most dominant stressors, whereas intrusive technology characteristics are found to be the dominant predictors of stressors. The results open up new avenues for research by highlighting the incidence of technostress in organizations and possible interventions to alleviate it.

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The Impacts of Smartphone Addiction and Technostress on Customer Satisfaction and Loyalty
Authors: DaeEop Kim, Department of Business Administration, Gyeongsang National University, Jinju, South Korea, and Jae Ik Shin, Department of E-Business, Gyeongnam National University of Science and Technology, Jinju, South KoreaInternational Journal of Security and Its Applications
Vol. 10, No.12 (2016), pp.409

As most   people   use   smartphones most   of   the   time,   smartphone   addiction   and technostress are likely to be easily induced. It can be expected that excessive smartphone addiction and technostress will have negative effects on customer satisfaction and loyalty. This  study  explores  the  effects  of  flow  and  social  interaction  anxiety  on  smartphone  addiction, and  investigates  the  relationships  between  addiction,  technostress,  customer satisfaction and loyalty. A total of 342 valid questionnaires were collected from university  students who  live  in  Gyeongnam  province  in  South  Korea. Eight  hypotheses  were examined   using   SmartPLS software. The   findings   indicated   that flow   and   social interaction anxiety have positive impacts on smartphone addiction. Smartphone addiction has positive  impacts  on  technostress  and  customer  loyalty  but  does  not  affect  customer satisfaction. Technostress has  a  negative  effect  on  customer  satisfaction  but  does  not affect  customer  loyalty. Customer  satisfaction  is  strongly associated  with  customer loyalty. The implications of these results are discussed and directions for future research are offered.

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Coping Strategies for Technostress as a Challenge in a Digitized Working Environment
Author: Thurk Ines-Jacqueline

Masterarbeit zur Erlangung des akademischen Grades “Master of Science (M.Sc.)” im Studi-engang Wirtschaftswissenschaft der Wirtschaftswissenschaftlichen Fakultät der Leibniz Universität Hannover

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The Relationship between Technostress Creators and Online Education among Students
Authors: Queen E. Booker, Minnesota State University, Mankato; Carl Rebman, University of San Diego

In this study, we examine technology related creators of stress in students taking online classes. We hypothesized  that students  enrolled  in  only  online  courses  experience  higher technostress than  students  enrolled  in face-to-face  only  courses. The  study  involved  a  convenience  sample of students at three regional state universities. The result of the analysis suggests that students enrolled  in  online  only  courses  do  experience  higher technostress  creators than  their  face-to-face peers, and that
enrollment in online only courses explained 8.1 percent to the variance in the techno creator score.

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Mitigation Strategies of Technostress on Supply Chain Management
Author: Robert Lewis Penn, Walden University – College of Management and Technology
Walden Dissertations and Doctoral Studies

Logistics managers work to create practices that reduce technostress, which is associated
with diminished productivity in supply chain management. The purpose of this multiple case study was to explore the mitigation strategies that logistics managers at distribution centers used to reduce technostress with their employees in the Los Angeles County, California area. The conceptual framework included in this study was the sociotechnical systems theory. Semistructured interviews were conducted with 6 logistics managers from large distribution centers who implemented mitigation strategies that demonstrably reduced technostress with their employees. Public documents and physical artifacts reviewed in this study included productivity assessment tools, information and communication technology system training materials, technostress mitigation instruments, and information from technological devices. Data were analyzed through a process of pattern matching, cross-case synthesis, and systematic text condensation. The findings included 6 themes: reliance on internal information technology experts; hiring temporary experts; maintaining communication and training; using time management skills and organizing priorities; identification and understanding of employee differences; and implementing well-being, fitness, and health programs. These findings could contribute to positive social change by providing logistics managers with strategies to reduce technostress, which could lead to improved employee well-being, better work conditions, and increased productivity for greater company profitability that could produce a more thriving and prosperous community.

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The Interaction Effect of Technostress and Non-Technological Stress on Employees’ Performance
Authors: Weian Wang, The University of North Carolina at Greensboro; Mohammad Daneshvar Kakhki, The University of North Carolina at Greensboro; Vishal Uppala, The University of North Carolina at Greensboro
Emergent Research Forum Paper
Twenty-third Americas Conference on Information Systems, Boston, 2017

At a fast pace, firms are introducing new technologies in accordance with employees suffering. Employees continuously adapt to new information technologies, functionalities,and work flows, as well as spend more time and effort to renew their technological skills. Here, suffering refers to technostress, and this has been studied extensively in IS research. Employees struggle with work stress, and it does not just stem from the use of IT. Work stress also comes from other non-technological demands such as time pressure and management expectations for productivity. In line with Job Demand-Resources (JD-R) theory, this study  explores  the  interaction  effect  of  technostress  and  non-technological  stress  on  employee performance.

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Social Media Induced Technostress and its Impact on Internet Addiction: A Distraction-conflict Theory Perspective
Authors: Stoney Brooks, Middle Tennessee State University, USA; Phil Longstreet, University of Michigan, Flint, USA; Christopher B. Califf, Western Washington University, USA

Using social media is the most common activity on the Internet, and much research has examined the phenomenon. While the current literature focuses on the positives of using social media, there is a comparative lack of research on its negative effects, especially in the context of the workplace. Research has identified one critical negative impact of  contemporary technology  as  technostress, which  refers  to stress  induced  by  information  and  communication technologies. In this paper, we apply distraction-conflict theory (DCT) to the literature on social media, technostress, and addiction to theorize that one can view social media in the workplace as a distraction conflict, which, in turn, can induce technostress and, subsequently, Internet addiction. To test this theoretical model, we conducted a survey on 1731 participants recruited from Mechanical Turk. The survey examined the similarities and differences between two popular social media platforms: Facebook and YouTube. Overall, the results provide support for positive associations between  the  distraction  felt  from  social  media  and  social  media-induced technostress and  between  social  media-induced  technostress  and  Internet  addiction. While  Facebook  and  YouTube have similarities,  we  found  notable differences  as  well.  This  study  contributes  to  the IS field  by  using  DCT  as  a  novel  and  valuable  lens  through  which researchers and practitioners can think about the negative effects of using social media at work. The paper also offers insight into implications for research, practice, and future research areas.

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Disponibile la pubblicazione INAIL “ICT e lavoro: nuove prospettive di analisi per la salute e la sicurezza sul lavoro”

L’INAIL s’è desto sul tema delle ICT nel lavoro e dei potenziali rischi di queste tecnologie per i lavoratori!

E’ infatti disponibile da qualche giorno sul sito dell’Ente la corposa pubblicazione (113 pagine) “ICT e lavoro: nuove prospettive di analisi per la salute e la sicurezza sul lavoro“, (Inail 2017, Dipartimento di medicina, epidemiologia, igiene del lavoro e ambientale, coordinamento scientifico: Sergio Iavicoli, Benedetta Persechino, Autori: Sara Stabile, Rosina Bentivenga, Emma Pietrafesa, in collaborazione con Monica Ghelli).

Il senso di questa pubblicazione è ben spiegato nell’introduzione di Sergio Iavicoli (direttore del Dipartimento di medicina, epidemiologia, igiene del lavoro e ambientale INAIL):

“Con il nuovo Piano delle attività di ricerca obbligatoria e discrezionale 2016 – 2018, l’attività istituzionale di ricerca è orientata anche all’analisi e allo studio dei cambiamenti apportati dalla digital transformation, che interessano il mondo del lavoro e le organizzazioni.

In particolare, l’analisi dell’impatto dell’information and communication technology (ICT) sul benessere dei lavoratori è uno dei focus di ricerca su cui si concentra l’attività del Laboratorio rischi psicosociali e tutela dei lavoratori vulnerabili del Dipartimento di medicina, epidemiologia, igiene del lavoro e ambientale.

In considerazione delle trasformazioni introdotte sul lavoro dallo sviluppo delle ICT, in termini economico-produttivi e di qualità del lavoro, l’obiettivo è quello di contribuire alla valutazione dell’impatto di tali tecnologie sul benessere dei lavoratori, anche mediante la costruzione di specifici strumenti di indagine, alla definizione di misure di prevenzione e di gestione dei rischi legati all’utilizzo delle stesse e allo sviluppo di modelli di trasferimento per un adeguato ed efficace impiego delle ICT, che tenga anche conto delle diversità dei lavoratori, nell’ottica del miglioramento dell’inclusione lavorativa.”

Il presente volume mette in luce elementi utili per fornire spunti di riflessione per potere affrontare i cambiamenti che l’innovazione digitale sta apportando nella società e nei luoghi di lavoro, evidenziando non solo i possibili rischi per la salute e la sicurezza dei lavoratori, ma anche le opportunità offerte in termini di sviluppo di nuove modalità di lavoro, professionalità e competenze nonché di nuove modalità di apprendimento e di comunicazione.”.

Ho letto la pubblicazione nei giorni scorsi. Si tratta di uno studio – molto documentato e ben fatto, complimenti agli autori – essenzialmente volto ad identificare l’oggetto di studio e a definire le conseguenze sulla sicurezza sul lavoro dovute alla presenza massiccia delle nuove tecnologie informatiche, d’informazione e comunicazione.

Attenzione! Non troverete nelle tante pagine del testo le “Linee guida Inail sicurezza ITC nei luoghi di lavoro (o delle linee d’indirizzo metodologico …) come  viene erroneamente detto in altri siti che lo presentano, semplicemente perché non ci sono.

Lo studio – come ho detto – è una prima e seria ricerca INAIL che mette a fuoco la problematica e propone uno scenario di riferimento e delle opportunità d’azione, senza però arrivare a proporre un percorso operativo per l’identificazione e la valutazione del rischio, né a fornire qualche strumento metodologico ‘certificato’.

E’, ad ogni modo, una pubblicazione ‘importante’ perché, con un impegno editoriale e un taglio autorevole e ‘ufficiale’, INAIL (per la prima volta) definisce in modo chiaro e sistematico la presenza, i problemi e le opportunità delle ICT nel mondo di lavoro.

Questo l’indice della pubblicazione:


Cambiamenti nel mondo del lavoro
Digital transformation
Cambiamenti in atto
New digital capabilities e nuove professionalità
Possibili sviluppi
Trasformazione digitale e ricadute sul mondo del lavoro
Ruolo delle competenze
Industry 4.0
Contesto italiano
Internet of things

Evoluzione della normativa
Aspetti legali
Codice dell’amministrazione digitale
Smart working
Privacy e controlli con dispositivi elettronici sul lavoro

Social media nei luoghi di lavoro
Utenti di Intenet nel nostro Paese
Divulgazione delle informazioni e interazione umana
Social media
Policy d’uso
Come mitigare i rischi nell’uso improprio e inconsapevole
Linee guida e policy
Uso dei social media nella promozione della salute
Esempio di buona pratica in SSL

Benessere dei lavoratori
Rischi psicosociali e technostress
ICT e potenziali fattori di rischio
Proposte di intervento
Rischi emergenti, molestie e violenza sul lavoro

Apprendimento nei luoghi di lavoro
Caratteristiche innovative della formazione
Effetti dei social media sull’apprendimento legato al lavoro
Apprendimento in SSL

Valutazione dell’impatto sui lavoratori: strumenti e survey
Ricerche sociali

Scenari futuri

Riguardo al Tecnostress

Nella pubblicazione, si parla di Tecnostress nel capitolo ‘Benessere dei lavoratori’ (pp. 49-56), ma non è una parte molto entusiasmante.

C’è un riepilogo storico delle ricerche sul tema tecnostress (o technology stress, o technostress). Poi si identificano mediante abbondante letteratura scientifica i potenziali fattori di rischio e li si fa corrispondere ai sei stati/condizioni ideali da conseguire per il successo organizzativo: domanda, controllo, supporto, relazioni, ruolo e cambiamento (Modello Management standards approntato dall’Health and safety executive – Hse).

Infine, nelle ‘Proposte di intervento’ si dice:

“Come nel caso dei fattori di rischio stress lavoro-correlati le strategie di intervento possono essere applicate a livello individuale e a livello organizzativo. A livello individuale generalmente le strategie che funzionano meglio sono quelle in cui il lavoratore mette in atto comportamenti (o strategie attive) per cambiare la situazione, sia che mirino a cambiare fattori quali technoanxiety o technofatigue (es. tecniche di rilassamento muscolare) sia che cerchino di eliminare il problema (es. richiedere condizioni migliori di utilizzo o aumentare l’auto-efficacia attraverso formazione specifica)

Per quanto riguarda le strategie a livello organizzativo, bisogna prevedere le potenziali ripercussioni a seguito dell’introduzione delle ICT, stabilire meccanismi e strategie per evitare le conseguenze dannose e progettare percorsi di adattamento graduale.

La misure di prevenzione e di protezione, non possono comunque prescindere da un’adeguata valutazione dei rischi relativi all’introduzione delle nuove tecnologie in ambito lavorativo. In letteratura sono stati individuati diversi strumenti di indagine che focalizzano la loro attenzione sul technostress e sui fattori di rischio incidenti e inibenti e quelli ritenuti di maggior interesse sono riportati nel capitolo Valutazione dell’impatto sui lavoratori: strumenti e survey.”.

In realtà, nel capitolo indicato, vengono riportati gli studi scientifici e le principali ricerche sociali condotti per valutare l’impatto delle ICT sul mondo del lavoro e sul benessere dei lavoratori – alcune già presentate in questo sito. Sono tutte ricerche rivolte a diversi oggetti di studio e che utilizzano metodologie molto differenti, gli item dei questionari indagano aspetti diversi con approcci particolati, sono quindi estremamente adatti agli specifici casi e disomogenei tra di loro.

Qui avrei voluto trovare, a conclusione dei tanti, un piccolo strumentino INAIL – tipo una check-list, anche di ‘test’ – immediatamente usabile da parte dei professionisti e delle aziende per dei primi ‘monitoraggi’ sul rischio tecnostress tra i lavoratori digitali.

Ma tant’è, non si può avere tutto in un colpo solo, quindi ben venga questa prima pubblicazione che mette solide basi alla questione, resto in attesa di vedere pù pratici sviluppi in futuro.


Scarica la pubblicazione ICT e lavoro: nuove prospettive di analisi per la salute e la sicurezza sul lavoroINAIL 2017, pdf 1,4 MB

Set 24, 2016

Ricerca sul tecnostress nei lavoratori “Exploring Technostress: Results of a Large Sample Factor Analysis”


Frugando in rete in questi gorni di fine estate ho trovato questa bella ricerca “Exploring Technostress: Results of a Large Sample Factor Analysis” di Steponas Jonušauskas (Business Management School Mykolas Romeris University, Vilnius, Lithuania) e Agota Giedre Raisiene (Faculty of Politics and Management, Mykolas Romeris University, Vilnius, Lithuania).

La ricerca, progettata sulla base dell’analisi fattoriale, è stata svolta su di un campione composto da 1013 individui che fanno uso di ICT nel loro lavoro quotidiano, con un questionario di 68 domande finalizzate a identificare cause e conseguenze del tecnostress.

L’approfondita costruzione delle domande. suddivise in elementi chiave del tecnostress, possono essere utili a coloro che vogliono progettare modelli di valutazione e/o scale di misurazione del tecnostress.

Exploring Technostress: Results of a Large Sample Factor Analysis
Steponas Jonušauskas, Agota Giedre Raisiene

With reference to the results of a large sample factor analysis, the article aims to propose the frame examining technostress in a population.

The survey and principal component analysis of the sample consisting of 1013 individuals who use ICT in their everyday work was implemented in the research. 13 factors combine 68 questions and explain 59.13 per cent of the answers dispersion.

Based on the factor analysis, questionnaire was reframed and prepared to reasonably analyze the respondents’ answers, revealing technostress causes and consequences as well as technostress prevalence in the population in a statistically validated pattern.

A key elements of technostress based on factor analysis can serve for the construction of technostress measurement scales in further research.

Clicca qui per scaricare il testo completo della ricerca in pdf