Browsing articles tagged with "Documenti | TECNOSTRESS - Part 2"
Ago 14, 2014

Tecnostress e Internet Addiction Disorder: ampliamento bibliografia sull’argomento

bibliografia

Girando sul web in questi giorni ho scovato il sito del dottor Ettore Zinzi, psicologo clinico e di comunità, che dedica parte del suo impegno professionale alla ricerca sui temi del Tecnostress e della Internet addiction. Gli articoli da lui pubblicati riguardano:

L’ultimo link rimanda a un’ampia sezione bibliografica, che mi permetto di riprendere direttamente anche qui sotto, al fine di integrare l’ampia bibliografia sul Tecnostress e argomenti affini già presente in questo sito.

BIBLIOGRAFIA (psicologia on-line)

  • Aguglia E.et al., Computer:un’alternativa al dolore ed alla solitudine. Alghos-Pathos nella filogenesi dell’uomo,Veroli,16-19.5,1996.
  • APA (1995), DSM-IV, Masson, Milano 1996.
  • Baumeister, R.F. (1999), the Nature and Structure of the Self An Overview, in R.F.Baumeister (ed), the Self in Social Psychology, Cleveland, OH: Case Western Re-serve University, pp.1-20.
  • Bikson, T.K., Eveland, J.D., Gutek, B.A., (1989). “Flexibile interactive technologies for multi-person tasks: current problems and future prospects”. In: M.H. Olson (ed.), Technological support for work-group collaboration, Erlbaum, Hillsdale, NJ.
  • Boczkowski,P. (1999)Mutual shaping of users and technologies in a national virtual community. Journal of communication, Spring, pp86-108.
  • Cantelmi T., A. D’ Andrea(2000), Fenomeni psicopatologici Internet-corrèlati: osservazioni cliniche, in T. Cantelmi, M. Talli, A. D’ Andrea,C. Del Miglio, La mente in Internet. Psicopatologie delle condotte on-line, Padova, Piccin.
  • Cantelmi T.,M.Talli, C.Del Miglio, A.D’Andrea, La mente in internet, psicopatologie delle condotte on-line. Padova, Piccin,2000.
  • Cantelmi T.,L.Giardina Grifo, La mente virtuale. L’affascinante ragnatela di internet,Milano,ed. S. Paolo,2002.
  • Tonino Cantelmi, Simonetta Putti, Massimo Talli, @psychotherapy. Risultati preliminari di una ricerca sperimentale italiana, Roma, Edizioni Universitarie Romane, 2001.
  • Cantelmi T., M.Talli , A. D’Andrea, Comunicazione virtuale e cyberpsicoterapie: problematiche psicopatologiche e note critiche,Formazione Psichiatrica, n. 1-2, 1998.
  • Caretti V., Psicodinamica della trance da videoterminale, in T. Cantelmi, M. Talli, A. D’ Andrea, C. Del Miglio, La mente in Internet. Psicopatologie delle condotte on-Iine, op. cit.
  • Craig Brod, “Technostress: the uman cost of computer revolution”edito nel 1984 da Addison Wesley
  • Galimberti U., Dizionario di Psicologia, UTET, Torino 1992.
  • Giuliano, L. (1997), I padroni della menzogna. Il gioco delle identità e dei mondi virtuali, Roma: Melterni.
  • Goffman, E. (1988). Il Rituale dell’Interazione, Il Mulino, Bologna.
  • Goffman, E. (1959), The Presentation of Self in Everyday Life, Harmondsworth: Penguin Books.
  • Griffiths M.D., Nicotine, tobacco and addiction, Nature, 384, 18,1996.
  • Griffiths M.D., Psychology of computer use: XLIII. Some comments on ‘ Addictive use of the Internet’ by Young, Psychological Reports,80,81-82,1997.
  • Griffiths M.D., Technological addictions, Clinical Psychology Forum,76,14-19,1995.
  • Young K. S., Presi nella rete. Intossicazione e dipendenza da Internet, Calderoni,edizioni, Bologna, Milano, Roma, 2000.
  • Young K.S., Psychology of computer use: XL. Addictive use of the Internet: a case that breaksthe stereotype, Psychol. Rep. n. 79, pp, 899-902, 1996.
  • Levy P. ( 1998) , Cybercultura, Feltrinelli Editore, Milano, 1999.
  • Lea, M. (ed.), Contexts of Computer-Mediated-Communication. Hemel Hempstead, Harvester Weatsheaf, 1992
  • Lea, M., Spears, R. (1991). Computer-Mediated-Communication, de-individuation and group decision-making. In: International Journal of Man-Machine Studies, 34, pp.283-301.
  • Marshall McLuhan, La Galassia Gutemberg, Armando, 1991.
  • Marshall McLuhan, Gli strumenti del comunicare, Il Saggiatore, 1967.
  • Mininni e Ligorio, Costrutti identitari e interazioni virtuali nella comunicazione via MOO,Sistemi intelligenti,IX;3,pp.417-443. 1997.
  • Mininni G.;Virtuale.com,La parola spiazzata,Idelson-Gnocchi, Sorbona, 2002.
  • Mantovani, G. New communication environments. From everyday to virtual. London, Taylor and Francis, 1996.
  • McGuire, W.J. (1983). A contextualist theory of knowledge. In: Berkowitz, L. (ed.), Advances in experimental social psychology, 16, Academic Press, New York.
  • Patricia Wallace, “La psicologia di Internet”, Raffaello, Cortina editore, 2001.
  • Pezzullo, L. (1998). Internet per Psicologi, Unipress, Padova.
  • Poole,M.S; DeSanctis,G., Understanding the use of group decision support systems: The theory of adaptive structuration, in J.Fulk;C.W.Steinfield, Organizations and communication technology, newbury park,CA: Sage, pp.173-193.
  • Rice, R.R.(1993), Media Appropiateness-using social presence theory to compare traditional and new organizational media, human communication research,19,pp.451-484.
  • Stone A., R., Desiderio e tecnologia, il problema dell’ Identità nell’era di
  • Internet, Feltrìnellì. Editore, Milano 1997.
  • Sherry Turkle, Il secondo io. Milano, Frassinelli, 1985.
  • Sherry Turkle, La vita sullo schermo. Nuove identità e relazioni sociali nell’ epoca di Internet. Milano, Apogeo, 1997.
  • Sproull, L., Kiesler, S., Connections: New ways of working in the networked organizations. MIT Press, Cambridge, MA.., 1991.
  • Watzlavick P., Beavin J. H., Jackson D. D., Pragmatica della comunicazione umana, Astrolabio, Roma, 1971.
 
SITOGRAFIA (N.d.A. del 17 agosto 2014 – I link della sitografia sono stati cancellati perché rimandavano a pagine inesistenti, viote o traferite ad altro url)
 
EMEROGRAFIA
  • Laura Kiss, “Con i blog in rete i giornali<fai da te>”7/7/03 “Affari e finanza” inserto del lunedi’ de La Repubblica.
  • Holland, N. The Internet Regression, Psychomedia Telematic Review, 1996.
  • Young K.S., Psychology ofcomputer use: XL. Additive use of the In ternet: a case that breaks the stereotype, Psychologlcal Reports 1996;1. 79: 899-902.
  • Steuer, J. Defining Virtual Reality: Dimensions determining Telepresence, Journal of communication, 1992. 42(4),pp.73-93.
  • Cantelmi T. e Talli M., Fenomeni correlati all’Internet Addiction Disorder: prime esperienze in Italia, aspetti clinici e note critiche, Psicologia Contemporanea, Novembre, 1998.
  • Cantelmi T., Talli M. e Putti S.,Nuove frontiere della psicoterapia, il paziente on-line, Psicologia Contemporanea, Luglio-Agosto, 2000.
  • Talli M.,D’ Andrea A., Cantelmi T ., Strumenti per la valutazione della IAD-PCU: review on-line, Formazione Psichiatrica, n. 1-2, pp. 77-84,1998.
  • Bricolo F., Marconi P.L., Conte G.L. Oi Giannantonio M., Oe Risio S.,Internet Addiction Oisorder: una nuova dipendenza? Studio su un campione di giovani utenti, Società Italiana di Psichiatria: Bollettino, Scientifico e di Informazione, n. 1-2, anno IV, marzo-luglio, 1997.
  • Ainsworth M.,Grohol J., Credential check, ,1997. Disponibile all’ indirizzo http//www.cmhc.corn/check

 

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Dic 15, 2013

Nasce in Francia la “Carta per l’equilibrio dei tempi della vita”: mai più riunioni aziendale prima delle 9 o dopo le 18!

famiglia-felice

In questi giorni, in Francia, il Ministero per i Diritti delle Donne e l’ Osservatorio per la genitorialità nelle imprese (a cui aderiscono oltre 500 aziende con oltre 4 milioni di dipendenti) hanno presentato la “Carta per l’equilibrio dei tempi della vita“, una serie di norme aziendali che hanno l’obiettivo di migliorare la conciliazione tra vita professionale e famigliare.

Fra le cose più significative, il testo vieta le riunioni aziendali prima delle ore 9 e dopo le ore 18; vieta, salvo urgenze, di mandare email o sms fuori dall’ orario d’ ufficio; vieta  le comunicazioni professionali durante i weekend.

La Carta incita i dirigenti d’impresa ad assumersi 15 impegni per favorire l’equilibrio tra lavoro e famiglia. Il dirigente deve:

1 – Incarnare lo spirito d’èquipe
2 – Facilitare la conciliazione tra lavoro e famiglia
3 – Considerare le pecularità di ognuno per vigilare sulla coesione del gruppo
4 – Preservare orari di lavoro ragionevoli
5 – Comunicare con anticipo i rinvii dei congedi e delle ferie
6 – Evitare di convocare i lavoratori il weekend , la sera o durante le ferie salvo eventi eccezionali
7 – Prendersi le ferie e salvaguardare le ferie dei lavoratori
8 – Pianificare le riunioni tra le 9 e le 18 salvo urgenze
9 – Evitare le ruiunioni quando qualcuno dei partecipanti non possono essere presenti
10 – Favorire l’uso di audio e video conferenze e privilegiare le riunioni brevi
11 – Non considerare tutte le riuninoni obbligatorie, ma delegare
12 – Organizzare le rionioni in maniera efficace
13 – Non cedere all’instantaneità dei messaggi email
14 – Limitare l’invio delle email fuori dagli  orari di lavoro e nei weekend
15 – Essere brevi nelle email e non meytrere in copia persone non direttamente interessate

Di particolare rilievo il fatto che già 16 grandi gruppi  – Bnp Paribas, Carrefour, Capgemini, Bouygues Telecom, Caf de Paris, Allianz France, Axa, Caisse de Dèpot, Casino, Coca-Cola France, Hsbc, Lvmh, Michelin, Orange, Orangina-Schweppes, Randstad  – hanno sottoscritto il testo che dovrà essere rispettato dai dipendenti.

 

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Tecnostress/Technostress: Review delle recenti ricerche internazionali.

Ho fatto un giro sulla rete alla ricerca di qualche studio recente relativo al tecnostress.

Non ho trovato molte cose ‘fresche’ – giacché questo sito ha già pubblicato periodicamente tutte le principali ricerche e studi relativi all’argomento – ma integro con alcune ricerce su aspetti estremamente differenti del tecnostress che potete leggere di seguito con l’abstract in lingua originale.

Facendo questa ricognizione sono emersi due dati: il primo è che alcune ricerche e articoli scientifici sul tecnostress sono rilasciati solo a pagamento (il link rimanda direttamente alla pagina di presentazione e vendita dell’articolo); il secondo è che la ricerca sul tecnostress è oramai svolta a livello mondiale.


A Conceptual Model of Technology Features and Technostress in Telemedicine Communication
Ziyu Yan, (City University of Hong Kong), Xitong Guo, (Harbin Institute of Technology), Matthew K.O. Lee, (City University of Hong Kong), Douglas Vogel, (City University of Hong Kong)
This paper aims to provide systemic understanding with regard to the adoption of computer mediated communication (CMC) technology and its impact on technostress levels. Based on the theoretical lens rooted in the psychology literature and emerging problems observed through engagement with organizations in our field research, we propose a conceptual model that articulates technology characteristics in telemedicine communication. The model defines both the antecedents and outcomes of technostress, emphasizing investigation of the underlying mechanisms of the overall process in regard to fit between users and adopted technologies. The proposed model identifies the antecedents of technostressors in regard to the use of telemedicine technologies, and provides the means to examine the process systematically. It could be useful for administrators to constitute organizational strategy to alleviate stress levels, thus improving work performance and quality of working life. Articolo a pagamento.

The Dimensions of Technostress among Academic Librarians
Ungku Norulkamar Ungku Ahmad – Salmiah Mohamad Amin
Faculty of Management and Human Resource Development, Universiti Teknologi Malaysia, 81310 Johor BahruCampus, Malaysia
This paper examines the level of technostress among academic librarians in the Malaysian public universities. The highly automated workplace environment causes technostress to become a common phenomenon among academic librarians. Based on related technostress theories, five dimensions of technostress were determined. A total of 162 academic librarians from nine public universities of West Malaysia were chosen as respondents for this study. A cross-sectional survey was carried out and data were collected using online self-administered survey. The results of the descriptive analysis indicate that, in general, the academic librarians experienced moderate level of technostress in their workplace. With regards to the technostress dimensions, the respondents were found to experience high level of techno-uncertainty and moderate level of techno-overload and techno-complexity. The findings, however, show that the respondents were only experiencing minimum level of techno-invasion and techno-insecurity. Ottima bibliografia specifica in chiaro. Articolo a pagamento.

Technostress in the office: a distributed cognition perspective on human–technology interaction
Charlott Sellberg – Tarja Susi
Technology is a mobile and integral part of many work places, and computers and other information and communication technology have made many users’ work life easier, but technology can also contribute to problems in the cognitive work environment and, over time, create technostress. Much previous research on technostress has focused on the use of digital technology and its effects, measured by questionnaires, but in order to further examine how technostress arises in the modern workplace, a wider perspective on interactions between people and technology is needed. This paper applies a distributed cognition perspective to human–technology interaction, investigated through an observational field study. Distributed cognition focuses on the organisation of cognitive systems, and technostress in this perspective becomes an emergent phenomenon within a complex and dynamic socio-technical system. A well-established questionnaire was also used (for a limited sample), to gain a frame of reference for the results from the qualitative part of the study. The implications are that common questionnaire-based approaches very well can and should be complemented with a broader perspective to study causes of technostress. Based on the present study, a redefinition of technostress is also proposed.
Ottima bibliografia specifica in chiaro nel tab ‘References’. Articolo a pagamento.

The consequences of technostress for end users in organizations: conceptual development and empirical validation
Ragu-nathan, T. S. and Tarafdar, M. and Ragu-nathan, B. S. and Tu
Lancaster University Management School
The research reported in this paper studies the phenomenon of technostress, that is, stress experienced by end users of Information and Communication Technologies (ICTs), and examines its influence on their job satisfaction, commitment to the organization, and intention to stay. Drawing from the Transaction-Based Model of stress and prior research on the effects of ICTs on end users, we first conceptually build a nomological net for technostress to understand the influence of technostress on three variables relating to end users of ICTs: job satisfaction, and organizational and continuance commitment. Because there are no prior instruments to measure constructs related to technostress, we develop and empirically validate two second order constructs: technostress creators (i.e., factors that create stress from the use of ICTs) and technostress inhibitors (i.e., organizational mechanisms that reduce stress from the use of ICTs). We test our conceptual model using data from the responses of 608 end users of ICTs from multiple organizations to a survey questionnaire. Our results, based on structural equation modeling (SEM), show that technostress creators decrease job satisfaction, leading to decreased organizational and continuance commitment, while Technostress inhibitors increase job satisfaction and organizational and continuance commitment. We also find that age, gender, education, and computer confidence influence technostress. The implications of these results and future research directions are discussed. Login con password obbligatorio.

Coping with the Dynamic Process of Technostress, Appraisal and Adaptation
Connolly, Amy J. (University of South Florida), Bhattacherjee, Anol
Despite its importance, the process of technostress remains significantly unstudied in MIS research. Here we reviewthe relevant literature on technostress and synthesize the coping model of user adaptation (Beaudry andPinsonneault, 2005) with transaction based models of technostress to align these theories with referent models ofstress, appraisal and adaptation. We posit that technostress should be studied as a dynamic, unfolding process, not asan assumed, static black box. We present a dynamic process model of technostress as it was intended by Caro andSethi (1985), which reconciles technostress with more than 60 years of stress research.
Articolo a pagamento.

Investigating Technostress in situ: Understanding the Day and the Life of a Knowledge Worker Using Heart Rate Variability
Stefan Schellhammer, Russell Haines, Stefan Klein
International Conference on System Sciences (HICSS)
The proliferation of information and communication technology (ICT) throughout workplace and home life is thought to increase feelings of being overloaded, drained, and/or burned out. This phenomenon is termed “technostress.” In this relatively new line of research, scholars have employed predominantly questionnaire surveys and experiments to investigate the phenomenon. This paper argues for an interpretive, theory building approach for studying techno stress, motivated by two shortcomings of these data collection techniques: questionnaire surveys rely on potentially imperfect participant recall, while experiments cannot find root causes of techno stress during the course of a normal work day. Linking periods of bodily-experienced stress measured by heart rate variability with qualitative data enables an interpretive, theory building approach that allows for a richer understanding of whether and how ICT contributes to stress.
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Work Values, Achievement Motivation and Technostress as Determinants of Job Burnout among Library Personnel in Automated Federal University Libraries in Nigeria
Olalude Oluwole Francis
Emmanuel Alayande Collage Education Oyo
This descriptive study examined work values, achievement motivation and technostress as determinants of job burnout among the library personnel in federal universities in Nigeria. The study adopted a descriptive survey research design and 646 library personnel from 18 automated federal university libraries participated in the study. The sampling technique used was single stage random sampling technique. Five instruments were used for this study namely: work values, achievement motivation, job burnout and technostress scales synchronized into a questionnaire titled (WVAMJOBTS) and structured interview checklist. Each of the research instruments was validated with a reliability coefficient of 0.90, 0.82, 0.82, 0.95 and 0.62 for work values, achievement motivation, job burnout, technostress and structured interview checklist respectively using Cronbach-alpha method. Data collected were analysed using percentages, mean, standard deviation, product moment correlation and multiple regression analysis. Research questions were answered and research hypotheses tested at 0.05 level of significance. The results of these analyses revealed that the respondents had moderate level of work values and achievement motivation and high level of technostress and job burnout, work values and achievement motivation of the respondents were inversely related to job burnout, whereas technostress was positively related to job burnout. Technostress was found to have the highest relative contribution among the independent variables to the problem of job burnout. Based on the findings, recommendation were made to solve the problem of job burnout among the library personnel in federal universities in Nigeria.
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Psychological Character of Computer-related TECHNOSTRESS
Etienne Erasmus
Manpower Development Department Chemicals Business, Sasol Polymers Sasolburg – South Africa
The strain experienced by computer-users due to the rapid developing computer environment, known as technostress, is often ignored seeing that it is not seen as a real type of psychological stress such as post-traumatic stress etc.
This paper is concerned with showing that there is theoretical congruence between computer-related technostress and psychological stress. This is accomplished by examining the onset and nature of psychological stress and comparing it with the characteristics of computer related technostressat the hand of a well-recognised psychological stress model. The resulting finding made is that strong theoretical congruence exists.
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Mar 24, 2012

Mendeley: il social network accademico con una ricca bibliografia sul Tecnostress

Girando sul web alla ricerca di ricerca sul tecnostress ho scoperto “Mendeley“, il social network accademico che con lo slogan “E’ cambiato il modo di fare ricerca!” consente la pubblicazione di ricerche su argomenti specifici e la collaborazione online tra ricercatori.

Una rapida ricerca con il termine ‘Tecnostress’ ha evidenziato la presenza  di una ricca bibliografia sul tecnostress che vi propongo qui di seguito, co i link ai documenti originali.

The evolution of technostress
Much Of, What I Found, O U T About in Computers in Libraries (2005) The article focuses on the evolution of technostress. In the early 1980s, Craig Brod, a psychotherapist and consultant on integrating new technologies into the workplace, was one of the first to define technostress.…

Technostress and the Reference Librarian
John Kupersmith in Reference Services Review (1992) – Rapid technological change has become a fact of life in the libraries of the 1990s. While this change touches all parts of the library organization, nowhere is it more visible, or are its effects more keenly felt, than in reference departments.…

Technostress and Library Values.
Michael Gorman in Library Journal (2001) – Discusses information overload and society’s and libraries’ responses to technology. Considers eight values that libraries should focus on and how they relate to technology in libraries: democracy, stewardship, service, intellectual freedom,…

Technostress personality type Virginia Moreland in Online (1993)

The Impact of Technostress on Role Stress and Productivity

Monideepa Tarafdar, Qiang Tu, Bhanu S Ragu-Nathan, T S Ragu-Nathan in Journal of Management Information Systems (2007) -Based on empirical survey data, this paper uses concepts from sociotechnical theory and role theory to explore the effects of stress created by information and computer technology (ICT)-that is, “technostress”-on role stress and on…

Technostress: Technological antecedents and implications
Ramakrishna Ayyagari, Varun Grover, Russell Purvis in MIS Quarterly (2011) – are responsible for increased stress levels in individuals (known as technostress). However, despite the influence of stress on health costs and productivity, it is not very clear which characteristics of ICTs create stress. We…

Computer-related technostress in China
Qiang Tu, Kanliang Wang, Qin Shu in Communications of the ACM (2005)Technostress has been defined as any negative effect on human attitudes, thoughts, behavior, and psychology that directly or indirectly results from technology 8. With the recent widespread application of IT and the Internet…

Impact of Technostress on End-User Satisfaction and Performance
Monideepa Tarafdar, Qiang Tu, T S Ragu-Nathan in Journal of Management Information Systems (2010) – Organizational use of information and communications technologies (ICT) is increasingly resulting in negative cognitions in individuals, such as information overload and interruptions. Recent literature has encapsulated these cognitions in the…

Overcoming Technostress in Reference Services to Adult Learners
Brian Quinn in The Reference Librarian (2001) – One of the greatest challenges in delivering reference services to adult learners is technostress. This is a common syndrome among adults generally characterized by feelings of discomfort and unease around computers. Adult learners…

Technostress in the Workplace Managing Stress in the Electronic Workplace
Peter E Brillhart in Inform (2004)

Technostress ’’ information technology on library users
Lalitha K Sami, N B Pangannaiah in Group (2006)

Strategic management of technostress. The chaining of Prometheus.
D H Caro, A S Sethi in Journal of Medical Systems (1985) – The article proposes the concept of technostress and makes a strong recommendation for conducting research based on key researchable hypotheses. A conceptual framework of technostress is suggested to provide some…

IS `TECHNOSTRESS’ WHAT AILS US?
Koenenn Connie in Star Tribune (1990)

Technostress: old villain in new guise.

The Consequences of Technostress for End Users in Organizations: Conceptual Development and Empirical Validation

Social networking users’ views on technology and the determination of technostress levels

Technostress under different organizational environments: An empirical investigation

The Impact of Technostress on Organisational Commitment among Malaysian Academic Librarians

Technostress” A literature survey on the effect of information technology on library users

Virtual Libraries–Real Threats: Technostress and Virtual Reference

Gender and age in technostress: effects on white collar productivity
V B Elder, E P Gardner, S R Ruth in Government Finance Review (1987)

Managing technostress: optimizing the use of computer technology.
C Brod in The Personnel journal (1982)

What Factors Do Really Influence the Level of Technostress in Organizations ?: An Empirical Study
Chulmo Koo, Yulia Wati in Challenges (2011)

Crossing to the Dark Side: Examining Creators, Outcomes, and Inhibitors of Technostress
Monideepa Tarafdar, Qiang Tu, T S Ragu-Nathan, Bhanu S Ragu-Nathan in Communications of the ACM (2011) – Exploring the factors that may lead to the inability of professionals to adapt or cope with emerging IS in a healthy manner.

PSYCHOLOGY OF COMPUTER USE: VII. MEASURING TECHNOSTRESS: COMPUTER-RELATED STRESS
Richard A Hudiburg in Psychological Reports (1989) – The Computer Technology Hassles Scale was developed to measure technostress or computer-related stress. The Computer technology Hassles Scale was based on the idea that certain interactions with computer technology are perceived by…

Pandora’ s box revisited ? On information technology, technostress, virtual addiction and the effects of information overload
Roland S Persson in Perspectives on humancomputer interactions A multidisciplinary approach (2001)

A case of autonomic nervous dysfunction caused by technostress who was effectively treated with psychosomatic therapy and long rest from work
E Uchida, F Okajima, H Oike, S Ikuma, M Yamaoka, M Murakami in Sangyo eiseigaku zasshi Journal of occupational health (1997)

Investigating teacher stress when using technology
Mohammed al-Fudail, Harvey Mellar in Computers & Education (2008) – that teachers do suffer stress associated with the use of technology in the classroom (i.e. technostress) (b) the identification of causes, symptoms and coping strategies associated with technostress in the…

A virtual therapeutic environment with user projective agents.
S Y Ookita, H Tokuda in Cyberpsychology and Behavior (2001) – ranging from netaddiction to technostress, as well as online personality disorders and conflicts in multiple identities that exist in the virtual world. Presently, there are no standard therapy models for the virtual environment.…

The incidence of technological stress among baccalaureate nurse educators using technology during course preparation and delivery.
Mary S Burke in Nurse Education Today (2009) – A researcher-developed questionnaire, the nurse educator technostress scale (NETS) was administered to a census sample of 311 baccalaureate nurse educators in Louisiana. Findings revealed that Louisiana baccalaureate nurse…

Technology and the Family: An Overview From the 1980s to the Present
Lynn Blinn-Pike in Marriage Family Review (2009)technostress, a modern disease affecting individuals who were unable to use new computers in a healthy way, in 1984. It also discusses the social and psychological impact of the Internet and implication of two-way interaction in…

The evolving psychology of online use: from computerphobia to Internet addiction
Brian Quinn, Martha E Williams in Proceedings of the National Online Meeting (2000) – and technostress, to the emergence of the Web and more recent psychological adaptations-including obsessive compulsive disorders, addiction, and surrogate companionship. The reasons for this transformation-both technological and…

Technostressed out? How to cope in the digital age.
Katie Clark, Sally Kalin in Library Journal (1996)

Psychosomatic aspects of stress
Fatores de risco do tecnoestresse em trabalhadores que utilizam tecnologias de informação e comunicação – Mary Sandra Carlotto in Estudos de Psicologia (2010)

 

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E’ Ufficiale Il ‘Web Stress’ fa male al business’ – It’s Official – ‘Web Stress’ is Bad for Business

CA, Inc., leader mondiale di soluzioni software per la gestione dell’IT, ha annunciato  il proseguo delle ricerche avviate nel 2009 che utilizzano delle raffinate analisi neurologiche su soggetti che utilizzano delle tecnologie digitali.

Il tema della ricerca 2009 – intitolata “CA Web Stress Index” 2009 (e che abbiamo trattato in questo articolo) era prevalentemente conoscitivo dei comportamenti d’uso delle nuove tecnologie da parte di 1.000 ‘lavoratori della conoscenza’ (knowledge worker), ovvero lavoratori qualificati che utilizzano il PC almeno quattro ore al giorno per svolgere il loro lavoro.

I risultati di quella prima ricerca evidenziarono che i lavoratori intervistati erano affetti da livelli inaccettabili di ‘stress da utilizzo del Web’ provocato dalla lentezza delle applicazioni online, spesso fonte di frustrazione e scarsa produttività.

La ricerca del 2010 – che dichiara già nel titolo i suoi risultati: Web Stress: A Wake Up Call For European Business – ha un taglio molto più business ed ha rivolto la sua attenzione alle reazioni dei consumatori a una scarsa esperienza di acquisto on-line.

La ricerca – svolta operativamente da Foviance società di consulenza specializzata nella “customer experience” – si è prevalentemente oconcentrata sul vedere se la performance delle applicazioni ha un impatto sulle abitudini d’acquisto online e sui comportamenti dei consumatori.

Negli esperimenti condotti su alcuni volontari nei laboratori della Caledonian University di Glasgow, lo stress legato all’attività di e-commerce è visibile dagli impulsi elettrici celebrali e dalle cosiddette “onde alfa”, il cui livello diminuisce o cresce proporzionalmente allo stato di relax o di tensione a cui si è sottoposti.

La ricerca dimostra che molti consumatori hanno un’esperienza di “web stress” quando cercano di fare degli acquisti on-line. I livelli di stress dei volontari che hanno preso parte allo studio sono aumentati in modo significativo quando erano di fronte a una scarsa esperienza di shopping online.

Foviance è riuscita a monitorare l’attività celebrale durante tutta la fase di navigazione, selezione e acquisto di un prodotto in Rete, dimostrando che quando le aspettative d’acquisto non sono soddisfatte, gli utenti non solo si sentono disorientati ma sono costretti ad aumentare del 50% il loro livello di concentrazione e, conseguentemente lo stato di stress. Dai dati della ricerca emerge che il 40% degli utenti che non riesce a finalizzare un acquisto abbandona il sito Internet a caccia di un’altra valida alternativa.

Secondo CA e Foviance, ,questa tipologia di web stress rischia quindi di far perdere alle aziende clienti e vendite. Al fine di mantenere i clienti, attrarre nuovi e prosperare durante la ripresa economica, CA sta chiamando per le imprese europee a concentrarsi sul dare ai loro clienti la migliore esperienza possibile online.

Keyphrases

«Quando navigano in Rete, soprattutto quando devono effettuare un acquisto, i consumatori vogliono trovare facilmente quello che cercano e si aspettano che le applicazioni rispondano nel giro di pochi secondi» Catriona Campbell, psicologa comportamentale e fondatrice di Foviance.

«Le aziende non devono sottovalutare l’esperienza online degli utenti, anzi devono puntare a migliorarla continuamente e per fare questo devono essere in grado di poterla monitorare in tempo reale. Non c’entra solamente il modo in cui il sito è stato progettato, e non basta valutare come parametro la velocità di connessione. Sempre più spesso infatti a fare la differenza sono le performance delle applicazioni Web» Kobi Korsah, direttore Emea product marketing di Ca.

Clicca qui per leggere la pagina del Report 2009
Clicca qui per scaricare il documento CA “Wer Stress 2009”

Guarda la pagina di presentazione della ricerca 2010

Leggi la press release della ricerca 2010: It’s Official – ‘Web Stress’ is Bad for Business

Scarica il report survey della ricerca 2010

Guarda la notizia sul sito di Foviance

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